Privacy Policy

Collection

What information may be collected

The Hidden Parlour may collect personal information that you provide directly when you contact us, make a reservation, ask about dining, plan an event or private function, or communicate with us about an Offline Poker night, social card evening, Card Lounge visit or Poker Tables experience. The information requested may depend on the nature of your enquiry and what is reasonably needed to respond.

Subject to the services actually offered and the information you choose to provide, this may include:

• your name and contact details, such as an email address or telephone number;
• reservation details, including a preferred date, time, party size and relevant booking notes;
• information supplied when discussing an event or private function, including planning preferences and attendee-related requirements you choose to share; and
• the content of enquiries, feedback, requests or other communications sent to The Hidden Parlour.

Website and communication information

When you use this website, ordinary technical information may be collected through the tools that are actually in use. This can include device and browser information, IP address, pages viewed, referral source, time and date of access, and cookie-related information where applicable. We may also retain a record of communications you choose to send through website channels or by email. For more detail about cookies and similar technologies, please read our Cookie Policy.

• Information is collected only where it is relevant to a website, booking, enquiry or venue interaction.
• Any category that does not reflect actual practice should be removed or amended before publication.

Use and disclosure

Use, disclosure and communications

The Hidden Parlour may use personal information to respond to requests and support planned or confirmed venue experiences. The way information is used will depend on your interaction with us and the details you have chosen to provide. We seek to use information only for purposes connected with the request, service or communication at hand, or as otherwise permitted or required by applicable law.

• responding to restaurant dining, reservation and general venue enquiries;
• communicating about an Offline Poker night, social card evening, Card Lounge activity or Poker Tables request, where applicable;
• planning, administering or following up an event or private function; and
• maintaining appropriate records of communications, requests and service arrangements.

When information may be disclosed

Personal information may be disclosed to third parties where this is reasonably necessary to support the relevant service and only where those parties are actually engaged. For example, this may include providers that assist with website operation, communications, reservations or event administration. Information may also be disclosed where required or permitted by law, or where you have asked us to take action on your behalf.

Implementation review: [confirm actual third-party providers and disclosures]. This wording must be checked against the venue’s operating arrangements before publication.

Safeguards and website information

Security, retention and cookies

The Hidden Parlour may take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. The measures used should reflect the nature of the information and the relevant service arrangements, and should be reviewed as practices change.

No method of transmission over the internet or method of storage can be guaranteed completely secure. While reasonable steps may be taken to safeguard information, visitors should take care when deciding what information to send through online channels.

Retention and disposal

Personal information may be kept for as long as reasonably needed for the purposes described in this policy, to meet legal or administrative obligations, or to address questions or disputes. When information is no longer reasonably required, it may be deleted, de-identified or otherwise handled in accordance with confirmed operational practice.

Implementation review: [insert retention approach or schedule, if applicable]. Remove this placeholder before publication or replace it with confirmed policy language.

Your choices

Your privacy choices and concerns

You may ask to access personal information that The Hidden Parlour holds about you, or ask for information to be corrected if you believe it is inaccurate, incomplete, out of date, irrelevant or misleading. These requests are handled subject to applicable law and any reasonable steps needed to protect the privacy of others or verify that the request relates to you.

To help us understand and consider a request, please:

1. identify yourself and provide enough contact information for us to respond;
2. describe the information you are seeking, or the correction you would like us to consider; and
3. include any helpful context, such as a reservation, Card Lounge event or private-function communication to which the request relates.

Send access or correction requests to [privacy contact email] and/or [privacy postal address].

Privacy concerns and complaints

If you have a privacy concern or complaint, please contact The Hidden Parlour first so the matter can be considered. We will consider the complaint and respond in accordance with applicable requirements. If the matter is not resolved, you may be able to contact an external privacy complaint body where applicable.

Please help us keep information accurate by letting us know if your contact details change while you are communicating with us about a reservation, Card Lounge event or private function.